Fresha · Salon & Spa
Fresha + Voksha: Commission-Free Booking Meets AI Call Handling
Voksha's AI receptionist works with your Fresha account to turn phone calls into booked appointments - with zero commissions and zero missed calls.
What is Fresha?
Voksha connects to Fresha's scheduling platform to bring phone-based booking to your commission-free salon management system. When clients call instead of booking online, Voksha steps in to provide the same smooth experience - checking real-time availability, matching services to the right provider, and creating confirmed appointments in Fresha. This means your phone channel delivers the same conversion rate as your online booking page.
How It Works
Voksha + Fresha Together.
Automated workflows that connect every call to your Fresha account.
Real-Time Booking from Phone Calls
Clients who prefer calling over online booking get their appointment scheduled live, with Voksha creating the booking in Fresha during the conversation.
Stylist Availability Checking
Voksha checks individual provider schedules in Fresha, accounting for existing bookings, breaks, and days off, to offer only genuinely available time slots.
Service-Specific Scheduling
Each service in your Fresha catalog has defined processing and gap times. Voksha respects these durations when booking, preventing schedule overlaps.
Client Profile Lookup
Returning clients are identified by their phone number in Fresha. Voksha can reference their appointment history, product preferences, and notes left by their stylist.
Automated Confirmations
After booking through Voksha, the client receives Fresha's standard appointment confirmation via SMS or email, maintaining a consistent brand experience.
Benefits of Voksha + Fresha.
Protect Your Zero-Commission Model
Fresha doesn't charge commissions on bookings. Voksha extends that benefit to your phone channel - every call-based booking costs you nothing extra beyond your Voksha subscription.
Convert Phone Callers to Booked Clients
Many clients still prefer to call, especially first-timers. Voksha ensures those callers don't fall through the cracks by booking them directly into Fresha.
Consistent Booking Experience
Whether a client books online through Fresha or calls and speaks with Voksha, the resulting appointment is identical - same confirmation, same calendar entry, same experience.
No Extra Hardware or Software
Voksha connects to your existing Fresha account through a cloud-based integration. There's nothing to install on your salon computers.
Real-World Use Cases.
First-Time Caller Prefers to Speak to Someone
A new client found your salon on Instagram but wants to ask about services before booking. Voksha answers, describes your Fresha service menu, recommends options based on their request, and books the appointment - converting a curious caller into a confirmed booking.
Rescheduling an Existing Appointment
A regular client needs to move their appointment to a different day. Voksha pulls up their booking in Fresha, cancels the original, and rebooks them into a new slot - handling the entire change in under two minutes.
Handling Multiple Back-to-Back Calls
During a lunch rush, four clients call within ten minutes. Voksha handles each call concurrently, booking all four into Fresha without any of them experiencing a busy signal or hold music.
No. Voksha is a flat-rate subscription on the Enterprise plan. There are no per-booking commissions, maintaining the same zero-commission philosophy that Fresha offers.
Yes. Voksha syncs with your complete Fresha service catalog including service names, descriptions, durations, pricing, and provider assignments.
Voksha collects the caller's booking request, name, and phone number, then retries the booking when connectivity is restored. You're also notified so your team can follow up if needed.
Yes. During setup, you choose which Fresha services Voksha is authorized to book. High-value or consultation-required services can be flagged for staff follow-up instead of automatic booking.
Pair Fresha with the right Voksha setup
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Fresha Integration.
Available with every Voksha plan. Get custom AI workflows, dedicated onboarding, and direct Fresha connectivity.