Dentrix · Dental · Updated Oct 2026
Never Miss a Patient Call with Dentrix + Voksha
Voksha answers your practice's phone on the first ring, books patients into the openings it can see in Dentrix, and takes down insurance details for your team, once Voksha support has connected your Dentrix account.
What is an AI receptionist with Dentrix?
Voksha is an AI receptionist that answers your dental practice's calls 24/7. Once Voksha support has connected Dentrix, Voksha checks the availability it can see in your Dentrix schedule, books the visit type and provider the caller asks for, and adds new patients' details to Dentrix. It captures the caller's insurance carrier, plan and member ID for your team to check, takes reschedule and cancellation requests for your team to update, and sends you a summary of every call. Urgent calls, like a knocked-out tooth, can be transferred to whoever is on call. The Dentrix integration is available on the Premium and Enterprise plans.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Dentrix is set up with Voksha support.
How It Works
Voksha + Dentrix Together.
What happens on a call once Dentrix is connected (Premium and Enterprise plans).
Patient Appointment Scheduling
Voksha checks the open slots it can see in your Dentrix schedule, matches the patient's preferred provider and time, and books the appointment during the call.
Insurance Details for Your Team
When a new or returning patient calls, Voksha captures their insurance carrier, plan and member ID and passes them to your team to check coverage before the visit.
Reschedule and Cancellation Requests
When a patient needs to move or cancel a visit, Voksha takes the request with their details and passes it to your front desk so they can update Dentrix.
New Patient Intake
First-time callers are asked the intake questions you choose, such as name, date of birth, contact details and insurance, and Voksha adds them to Dentrix before booking their first visit.
Benefits of Voksha + Dentrix.
Reduce Front Desk Workload
Your team spends less time on the phone with routine booking and insurance questions, so they can focus on the patients in the chair.
Fewer Lost New Patients
New patients who would have hung up on a busy line or voicemail get answered and booked, which helps keep your hygiene chairs full.
Insurance Details Ready Before the Visit
Your team gets the carrier, plan and member ID in the call summary, so they can check coverage ahead of time instead of chasing patients for it.
24/7 Scheduling
Patients can call after hours, on weekends or over lunch and still get an appointment booked into Dentrix.
Real-World Use Cases.
New Patient Calls During Lunch Hour
A prospective patient calls while the front desk is at lunch. Voksha answers, takes their details and insurance information, and books a new patient exam with their preferred provider in Dentrix before the team is back.
Booking a Cleaning on a Saturday
A patient finds the cleaning reminder your practice mailed out and calls on Saturday morning. Voksha answers, finds a hygiene opening in Dentrix that suits them and books it.
Early-Morning Dental Emergency
A patient calls at 7 AM with a broken tooth. Voksha follows your emergency rules: it takes their details, books the earliest emergency slot it can see in Dentrix or transfers the call to your on-call dentist, and alerts your team.
Once Voksha support has connected your Dentrix account, Voksha adds new appointments and new patients' details to Dentrix. Changes to existing appointments are passed to your team as requests so they can update Dentrix themselves.
Voksha support checks your Dentrix version and setup when they connect it for you, and lets you know before go-live if anything about your setup needs attention.
Yes. You tell Voksha which providers, appointment types and appointment lengths it can book, and it offers callers the matching openings it can see in Dentrix.
Voksha is SOC 2 compliant and ISO 27001 compliant on every plan, and call data is encrypted in transit and at rest. HIPAA with a Business Associate Agreement (BAA) is available on the Enterprise plan, so practices that need a BAA should choose Enterprise.
Pair Dentrix with the right Voksha setup
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Activate the
Dentrix Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Dentrix connection with you.