Is the $14 Starter plan actually worth it, or should I just skip straight to Premium?

For Towing Services

Starter at $14 a month with 15 included calls is genuinely worth testing first if you are a single-truck operator or a very small shop that has not tracked your actual monthly call volume yet. Many towing owners assume they get more calls than they actually do until they look at their carrier's call log; a slow rural route or a shop that leans heavily on repeat and referral customers may realistically only field 10 to 20 calls a month outside of storm weeks. Starting on Starter for a full billing cycle gives you real data: if you stay under or close to the 15 included calls most months, Starter with occasional $1 overage charges is the cheaper option long-term. If you blow past 15 calls in week one, that is your signal to move to Premium at $99 a month with 150 included calls, and switching takes effect on your next cycle with no penalty or lost setup work, since your configuration, service area, rates, and dispatch routing carry over automatically. The mistake to avoid is guessing wrong in either direction: overpaying for Premium capacity you never use wastes money every month, while staying on Starter well past the point your call volume justifies Premium means paying $1 per call on dozens of calls a month, which quickly exceeds the $85 gap between the two tiers. Because there is no long-term contract, the lowest-risk approach for a new or small towing operation is to start on Starter, watch one full month of real call data, and upgrade the moment the numbers say to.