What information do I need to give Voksha during onboarding so it qualifies vehicles correctly?

For Towing Services

The most important onboarding inputs for a towing company are the ones that let Voksha ask the right qualifying questions and send the right truck, so drivers never arrive at a job with the wrong equipment. You will want to specify your fleet mix, for example whether you run standard wheel-lift trucks, flatbeds, heavy-duty or rotator trucks for semis and commercial vehicles, and whether all-wheel-drive or four-wheel-drive vehicles need to go on a flatbed rather than be towed on wheel-lift to avoid drivetrain damage. Providing your service radius and any zones you do not cover helps Voksha give accurate ETAs and avoid quoting a job outside your operating area. If you offer private property impound services for apartment complexes or retail lots, note the specific accounts and any authorization requirements, since those calls come from property managers rather than stranded drivers and need different handling, often confirming a signed contract or lot number rather than a location pin. You can also provide your standard rate ranges for local tows, long-distance hauls, and after-hours or holiday surcharges, so Voksha can give callers a realistic quote range instead of an evasive answer, which builds trust with a caller who is already stressed. Finally, list your driver dispatch contacts or on-call rotation, along with any tablet or dispatch software you use, so job details, GPS location, vehicle make and model, and the caller's phone number, land where your drivers already look for work rather than requiring a manual handoff.