Is it cheaper to hire a night dispatcher or use Voksha for after-hours tow calls?

For Towing Services

For most towing operations, hiring a dedicated overnight dispatcher does not pencil out. A single overnight shift, roughly 10 PM to 6 AM, at $17 to $22 an hour with basic payroll overhead runs $2,800 to $3,800 a month for one person covering one shift, and towing calls do not stop for that person's bathroom break, meal, or the nights volume genuinely spikes because of icy roads. You would still need a backup plan for sick days and turnover, and a single dispatcher fielding a multi-vehicle accident scene with several simultaneous callers is still one person answering one call at a time. Voksha's Premium plan at $99 a month, with 150 calls included and $1 per call after that, covers what a typical small to mid-size towing company's after-hours volume actually looks like, at roughly 3 percent of the cost of a human night shift, while also answering unlimited simultaneous calls instead of forcing the second and third caller into a queue. This is not an argument that AI answering replaces every human role in the business; drivers still need dispatch coordination, and larger fleets often keep a human dispatcher for complex routing decisions and driver management during the day. But for the specific job of catching every incoming call at 2 AM, confirming vehicle and location details, and getting the job into a driver's hands, the per-call pricing model beats a fixed payroll cost for the large majority of towing companies, especially ones running one to five trucks where a full-time overnight hire is difficult to justify on call volume alone.