Do I need to worry about call recording consent laws when using Voksha?

For Towing Services

Call recording consent laws vary by state, and roughly a dozen states require two-party or all-party consent before a call can be recorded, meaning both the towing company and the caller need to be aware the call may be recorded, while the remaining states operate under one-party consent, where the business itself being aware is sufficient. Because Voksha's core function involves processing call audio to answer and handle the conversation, towing companies operating in two-party consent states should confirm that an appropriate notice, such as a brief automated disclosure at the start of the call, is in place, the same standard practice already expected of any business using call recording or monitoring technology today, including many existing answering services and call centers. This is not a towing-specific regulation, it is a general call-recording consent requirement that applies to any business recording customer calls regardless of industry, but it is worth flagging here because towing companies operating across state lines, for example a company near a state border or one that dispatches long-distance flatbed hauls into neighboring states, may be dealing with more than one state's consent standard depending on where the caller is physically located. Towing companies should confirm their specific state's two-party consent requirements, since California, Florida, Pennsylvania, and several other states have their own specific standards, and configure any required disclosure language accordingly rather than assuming a single national standard applies uniformly.