Should I hire a full-time dispatcher instead of using an AI receptionist for tow calls?

For Towing Services

It depends on your fleet size and call volume, and for many towing companies the honest answer is both, not one instead of the other. A full-time dispatcher, generally $35,000 to $50,000 a year loaded with payroll costs for a single shift, brings real value a phone-answering tool cannot: coordinating multiple trucks in real time, making judgment calls about which driver to send based on current location and traffic, managing driver check-ins, and handling complex situations like a multi-vehicle accident scene with several simultaneous tows. For a fleet of five or more trucks running high call volume across a full day, a human dispatcher managing the board is usually necessary. Where Voksha fits is either replacing the need for a second or overnight dispatcher, since a fleet rarely needs two full dispatchers around the clock, or working alongside your existing dispatcher by handling first-touch call intake so they are not personally answering every single ring while also managing the truck board. A one or two-truck operation, by contrast, usually cannot justify a full-time dispatcher's salary at all, since the call volume does not fill a full shift of work, making Voksha's per-call pricing model, starting at $14 a month on Starter, a far better fit for that size of business. The practical decision point is call volume and fleet size: below roughly three or four trucks, Voksha alone is often sufficient; above that, most towing companies run Voksha for after-hours and overflow coverage alongside a daytime human dispatcher.