How does Voksha handle a security researcher calling to report a vulnerability?

For SaaS Companies

SaaS companies get these calls more often as the company grows and gets more security scrutiny, someone claiming to have found a bug bounty-eligible vulnerability, a misconfigured endpoint, or a data exposure issue. Voksha can be configured to recognize this call type specifically and route it differently from a standard sales or support call, typically directly to your security team's dedicated intake, whether that is a security email alias, a bug bounty platform like HackerOne or Bugcrowd, or a specific security contact if your company has one designated. This matters because a legitimate vulnerability report needs to reach someone with the authority and technical context to evaluate it quickly, routing it into a general support queue where it might sit for a day risks both a real security issue going unaddressed and a researcher who, frustrated by slow response, discloses publicly instead of responsibly. It also matters because this call type is one where verification and consistent protocol matter for a different reason than social engineering defense, some vulnerability reports are actually reconnaissance or social engineering attempts dressed up as security research, trying to extract technical details about your infrastructure under the guise of responsible disclosure. Voksha's fixed protocols mean it does not improvise or over-share technical details regardless of how the caller frames the request, it routes to your security team and lets a qualified human evaluate the claim, rather than engaging in a technical back-and-forth that could itself become an information leak.