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Real Estate Agents

How does Voksha handle calls while I'm running an open house and can't pick up?

Avi NashVP of Growth

For Real Estate Agents

Open houses are exactly the scenario where agents lose the most leads to slow response, because you're physically engaged with walk-in visitors and your phone is either on silent or genuinely can't be answered without being rude to the people standing in front of you. With call forwarding set up (either full forwarding during open house hours, or conditional forwarding after a few unanswered rings), every call that comes in while you're mid-conversation with a walk-in gets picked up by Voksha instead of going to voicemail. A caller asking about the listing you're currently holding open gets instant answers on price, square footage, and HOA, the same information the person standing in your kitchen is getting in person. A caller asking about a different active listing gets that information too, and if they want to see it, Voksha checks your calendar and books a showing time that doesn't conflict with anything you already have scheduled. This is particularly valuable because a meaningful share of open house call-ins are people driving by other listings or who saw your sign from a previous weekend, calling in the moment, and if you don't answer in the next 5 minutes they've likely already called the next agent's sign number. After the open house wraps, you get a clean log of everyone who called during that window, qualified and ranked, so your Monday follow-up starts with your hottest leads instead of a stack of missed-call notifications with no context.

Open houses are exactly the scenario where agents lose the most leads to slow response, because you're physically engaged with walk-in visitors and your phone is either on silent or genuinely can't be answered without being rude to the people standing in front of you. With call forwarding set up (either full forwarding during open house hours, or conditional forwarding after a few unanswered rings), every call that comes in while you're mid-conversation with a walk-in gets picked up by Voksha instead of going to voicemail. A caller asking about the listing you're currently holding open gets instant answers on price, square footage, and HOA, the same information the person standing in your kitchen is getting in person. A caller asking about a different active listing gets that information too, and if they want to see it, Voksha checks your calendar and books a showing time that doesn't conflict with anything you already have scheduled. This is particularly valuable because a meaningful share of open house call-ins are people driving by other listings or who saw your sign from a previous weekend, calling in the moment, and if you don't answer in the next 5 minutes they've likely already called the next agent's sign number. After the open house wraps, you get a clean log of everyone who called during that window, qualified and ranked, so your Monday follow-up starts with your hottest leads instead of a stack of missed-call notifications with no context.

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