Do I need the Enterprise plan if I run a small team of agents?

For Real Estate Agents

It depends on team size and call routing needs, not just headcount. A team of 2 to 4 agents sharing one main phone line and pooling around 150 to 300 calls a month can often work on Premium ($99/month plus $1/call overage) if the calls funnel through a single number with simple routing logic (for example, round-robin to whichever agent is free, or routing by zip code). Enterprise, starting at $990/month with custom call volume, becomes the right fit once you are a brokerage or team with 5+ agents, need HIPAA/GDPR-grade compliance documentation for institutional clients, need custom call routing logic across multiple listings or territories, or are running 500+ calls a month across the team. Enterprise also makes sense if you want centralized reporting on lead source and qualification data across every agent rather than checking each agent's individual call log. The practical test: add up your team's total monthly inbound calls across all agents and listings. If that number is comfortably under 150, Premium covers it with room to grow. If you are consistently blowing past 300 to 400 calls a month, the flat $1 overage on Premium starts costing more than Enterprise's custom volume pricing, and Enterprise's team-level features (shared lead qualification data, custom routing) start paying for themselves in coordination time saved.