How does Voksha notify my on-call plumber about a new emergency?

For Plumbing Services

When a caller describes symptoms consistent with a real emergency, active flooding, a burst pipe, a gas smell, or a total loss of water in an occupied home, Voksha triages the call in real time and immediately texts your designated on-call technician with the essentials: the customer's name, phone number, service address, and a short description of the issue as the customer described it. This happens while the call is still live or immediately after it ends, not queued up for the next business day, which is the entire point of covering the midnight burst pipe scenario described in Voksha's emergency dispatch design. You control who receives that alert during setup, whether it is a single rotating on-call technician, the owner directly for a small shop, or a dispatch manager who then assigns the closest available plumber. If your plumbing company uses a field service platform with its own dispatch board, such as ServiceTitan or Service Fusion, the emergency job can also be pushed into that system so it appears alongside your other scheduled work rather than living only as a text message. For gas leak reports specifically, Voksha can be configured to also instruct the caller to evacuate and contact the gas utility or 911 if there is any immediate danger, since that is a safety issue beyond what a plumbing dispatch alone should handle, while still notifying your technician so they can follow up once the area is safe. This structure is what lets a one-technician or two-technician operation credibly offer 24/7 emergency response without someone physically sitting by the phone all night.