Are there specific data or consumer protection rules Voksha needs to follow for moving companies?

For Moving Companies

The regulatory framework that actually governs moving companies is mostly consumer protection law around estimates and contracts, not data privacy law in the way HIPAA governs medical practices. The Federal Motor Carrier Safety Administration (FMCSA) requires interstate movers to provide customers with a written estimate and the "Your Rights and Responsibilities When You Move" booklet before the move, and to distinguish clearly between binding and non-binding estimates. Voksha's role in a call is limited to giving a verbal ballpark figure and scheduling the formal in-home or video estimate where your actual written, FMCSA-compliant estimate is generated by your team, so the AI is not replacing that regulated document, it is a funnel into it. State-level rules vary too; some states, like California and New York, have their own household goods carrier regulations on top of federal ones for intrastate moves, and your team remains responsible for issuing compliant written estimates regardless of how the lead was captured. On the data side, Voksha does collect and store caller information such as name, phone number, move dates, and origin and destination addresses, and this is handled under Voksha's standard privacy and security practices; if your moving company also handles corporate relocation contracts with data privacy clauses written into the client agreement, or if you are contracted to move a healthcare facility and need HIPAA-level assurances around any patient-related information encountered during the job, that level of compliance is available on the Enterprise plan, which includes HIPAA and GDPR compliance. Most residential moving companies will not need that tier, but corporate relocation and healthcare-adjacent movers should evaluate it specifically.