Do I pay overage for the out-of-area and one-item callers Voksha screens out?

For Moving Companies

Yes, overage applies to every call Voksha answers and handles, including the calls it correctly filters out as outside your service area or below your move-size minimum, because those calls still require the AI to ask qualifying questions and give the caller a clear answer. This is the tradeoff worth understanding: those calls used to cost you an estimator's time on the phone (roughly 5 to 10 minutes each, based on typical intake conversations), and half of all inbound calls to a moving company fall into this exact bucket according to industry call patterns, so you were paying for that screening in staff hours before, just less visibly. With Voksha, the cost shows up as a $1 overage call instead of 10 minutes of a $20-an-hour estimator's day, which is a better trade on pure cost alone, and it frees your estimator to spend that time on calls that are actually going to become jobs. If your overage count is running high because a large share of your calls are out-of-zip-code or one-item requests, that is useful data: it tells you your service area filtering or ad targeting needs tightening upstream, not that Voksha is expensive. Movers who see this pattern consistently often move from Starter to Premium, where 150 calls are included for $99 a month, bringing the effective per-call cost down well below the $1 overage rate. Track a full month of call logs and compare qualified leads to total calls answered to see exactly where your volume is landing.