Who on our staff is supposed to review the intake summaries Voksha generates?

For Law Firms

That depends on your firm's existing intake structure, and Voksha is built to slot into whatever workflow you already have rather than requiring a new role. Solo practitioners typically review summaries themselves each morning, since there is no intermediary staff. Small firms with an office manager or paralegal handling intake usually have that person triage the summaries first, following up on qualified leads, scheduling any consultations that weren't auto-booked, and flagging urgent matters (active arrests, restraining orders, statute of limitations concerns) directly to the relevant attorney rather than waiting for the attorney to check voicemail. Firms with a dedicated intake coordinator or business development staff, more common at personal injury and mass tort firms running active marketing campaigns, use the summaries as their primary lead queue, since each one already includes the qualifying answers needed to score and prioritize the lead without a callback. Because summaries sync automatically to Clio, MyCase, or PracticePanther, whoever normally works leads inside that system continues doing so, they're just starting from a complete record instead of a voicemail or a paper message slip. Multi-attorney firms sometimes route summaries by practice area so each attorney or team reviews only the intakes relevant to them, configured the same way call routing is set up. No firm needs to hire a new position specifically to manage Voksha's output, it's designed to reduce the manual data-entry step that currently sits between "phone rings" and "lead is actionable in our system," not add a new one.