What happens if my firm goes over its monthly call allotment?

For Law Firms

Calls beyond your plan's included volume are billed at $1 each; Voksha does not stop answering, throttle service, or drop calls to voicemail once you hit the limit. That is a deliberate design choice for firms in this industry: a $50,000 case does not wait for your billing cycle to reset, so the system keeps intaking calls at the flat overage rate rather than forcing you to upgrade mid-month or risk a missed call. For a firm on Starter (15 calls included) that suddenly gets a local news mention or a personal injury case goes viral on social media, generating 60 calls in a week, the firm pays $14 plus $1 for each of the 45 calls over the limit, roughly $59 for that month, rather than losing leads. Firms that consistently run 30-50% over their plan's included calls for two consecutive months are usually better served moving up a tier: Starter to Premium cuts the effective per-call cost substantially once you are regularly using more than 15 calls, and Premium to Enterprise makes sense once monthly volume is consistently pushing past 150. There is no penalty, price increase, or automatic upgrade forced on the account, you can review usage and switch plans on your own timeline since billing is month-to-month with no long-term contract.