What if a caller mentions a deadline is approaching, like a statute of limitations issue?

For Law Firms

Statute of limitations and other hard deadlines (a deadline to respond to a lawsuit, a filing deadline in a probate matter, an appeal window) are exactly the kind of information Voksha's qualifying questions are built to surface and flag, since these calls need same-day human attention rather than routine next-business-day follow-up. During setup, firms in practice areas where deadlines are common, personal injury (statute of limitations varies by state, commonly one to three years from the incident but sometimes much shorter for claims against government entities, occasionally as little as 90 days to file a notice of claim), civil litigation (response deadlines to a served complaint, often 20-30 days), or probate (creditor claim periods), can configure Voksha to ask directly about relevant dates: when the incident occurred, when they were served, or when a deadline they're aware of is coming up. When a caller's answer suggests a near-term deadline, that gets flagged prominently in the intake summary, ideally with enough visibility that it doesn't sit unreviewed over a weekend if the firm's normal review cadence is once a day. It's important to be clear about the limits here: Voksha does not calculate legal deadlines, confirm whether a specific statute of limitations applies to a caller's situation, or give the caller a definitive answer about how much time they have, that is a legal determination only an attorney can make. Its function is narrower and still valuable: capturing the dates and facts the caller volunteers so the attorney reviewing the flagged summary can make that determination quickly, rather than discovering a time-sensitive matter buried in a routine callback three days later.