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Law Firms

How do I set up Voksha with the phone number my firm already advertises?

Avi NashVP of Growth

For Law Firms

You do not need to change your firm's advertised number, letterhead, Google Business Profile listing, or the number printed on years of prior marketing. Voksha connects through call forwarding: you either forward your existing line to Voksha in every scenario (for full 24/7 coverage) or set conditional forwarding rules, such as forwarding only when the line is busy, unanswered after a set number of rings, or outside business hours. Most solo and small firm setups take 5-15 minutes and involve nothing more than a forwarding code entered through your phone carrier or VoIP provider's portal, whether that is a traditional carrier, RingCentral, or a VoIP system tied into your practice management software. Firms using a legal-specific VoIP provider or a multi-line office phone system can set up forwarding per extension, so calls to an individual attorney's direct line route to Voksha under the same after-hours rules as the firm's main number. During setup, you configure your practice areas, attorney names and calendars, and the qualifying questions Voksha should ask (case type, incident date, whether the caller has already spoken to another attorney, conflict-check basics like opposing party name). Enterprise accounts with more complex intake logic across multiple attorneys or offices typically take closer to 30 minutes to fully configure. No hardware changes and no downtime for your existing line are required.

You do not need to change your firm's advertised number, letterhead, Google Business Profile listing, or the number printed on years of prior marketing. Voksha connects through call forwarding: you either forward your existing line to Voksha in every scenario (for full 24/7 coverage) or set conditional forwarding rules, such as forwarding only when the line is busy, unanswered after a set number of rings, or outside business hours. Most solo and small firm setups take 5-15 minutes and involve nothing more than a forwarding code entered through your phone carrier or VoIP provider's portal, whether that is a traditional carrier, RingCentral, or a VoIP system tied into your practice management software. Firms using a legal-specific VoIP provider or a multi-line office phone system can set up forwarding per extension, so calls to an individual attorney's direct line route to Voksha under the same after-hours rules as the firm's main number. During setup, you configure your practice areas, attorney names and calendars, and the qualifying questions Voksha should ask (case type, incident date, whether the caller has already spoken to another attorney, conflict-check basics like opposing party name). Enterprise accounts with more complex intake logic across multiple attorneys or offices typically take closer to 30 minutes to fully configure. No hardware changes and no downtime for your existing line are required.

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