Can we customize the intake questions Voksha asks callers?

For Law Firms

Yes, the qualifying questions are configured during setup and can be edited anytime as your firm's needs change. A personal injury firm typically wants Voksha to capture the incident date, whether the caller has already seen a doctor, whether another attorney is currently involved, and basic details about the at-fault party for an early conflict screen. A family law firm might prioritize different questions: whether there is an active case number, whether children are involved, and whether the caller has spoken with opposing counsel. A criminal defense firm handling after-hours arrest calls needs different urgency-first questions: is the caller currently in custody or has someone been arrested, which jurisdiction, and is there a bail hearing scheduled. You are not locked into a generic script, the questions map to your specific practice areas and to the information your intake staff or attorneys actually need to triage a case the next morning. Firms also adjust the qualifying questions over time based on what they learn is or isn't useful, for example, adding a question about prior legal representation once they notice a pattern of "second opinion" callers who already have counsel, which is a common conflict and time-waster in intake. Changes to the question set take effect on future calls without any downtime or need to reconnect your phone line or calendar integrations.