Walk me through how a single call actually gets routed between sales and support in day-to-day use.

For Fintech SaaS

When a call comes in, Voksha answers immediately and asks a small number of clarifying questions to determine intent before doing anything else, rather than routing based on which number was dialed alone. A caller who opens with "I'm evaluating vendors for our payments infrastructure" gets qualified on company, use case, and timeline, then either booked directly onto an AE's calendar via your connected Google Calendar, Outlook, or Calendly, or routed to a live SDR if you prefer a human touch before booking. A caller who opens with "our webhook integration stopped firing this morning" gets routed straight to support, with Voksha capturing the account name and issue description so your support team has context the moment they see the ticket, instead of the customer re-explaining the problem from scratch. This is the specific gap fintech SaaS teams describe most often: billing disputes, failed reconciliations, and technical issues from existing customers landing on the same line as new sales inquiries, which either delays support resolution or eats an AE's time on a call that will never close. In daily operation, this means your sales team's calendar only fills with calls that match your qualification criteria, your support queue gets tickets with structured context already attached, and calls that do not clearly fit either category, like a partnership inquiry or a press request, get routed to whichever team or number you designate as the catch-all. The routing logic runs the same way on the first call of the day and the last, with no drift in how intent gets classified.