Is it cheaper to hire a part-time receptionist or use Voksha for my electrical business?

For Electrical Contractors

A part-time receptionist covering roughly 20 hours a week typically costs $12 to $20 an hour in most markets, which works out to $960 to $1,600 a month before payroll taxes, workers' comp, and training time, and that coverage still leaves nights, weekends, lunch breaks, and sick days unanswered, exactly when electrical emergencies like sparking panels tend to happen. Voksha's Premium plan at $99 a month covers 150 calls with true 24/7 answering, meaning the after-hours coverage gap a part-time hire leaves open simply does not exist. A full-time receptionist at $35,000 to $45,000 a year plus benefits closes more of that gap but still cannot answer the phone while also being out sick, at lunch, or juggling a walk-in customer, and still stops at 5 PM unless you pay overtime or a second shift. Voksha does not replace the judgment a skilled dispatcher brings to complex scheduling conflicts or a tricky commercial negotiation, but for the high-volume, repeatable work of answering the phone, triaging emergencies, booking routine service, and capturing bid inquiries, it costs a small fraction of even part-time staffing costs. Many electrical contractors find the strongest setup pairs the two: office staff for complex calls and follow-up during business hours, with Voksha as the always-on layer for overflow, after-hours, and the moments technicians can't get to a ringing phone from inside a panel. Because Voksha is month-to-month with a 7-day money-back guarantee, testing it alongside existing staff carries none of the risk of a hiring decision.