What is the real difference between Starter and Premium for an electrical contracting business?

For Electrical Contractors

Both plans give you the same core AI receptionist capability: 24/7 call answering, emergency triage that distinguishes a sparking outlet from a routine outlet replacement, appointment booking synced to your calendar tool, and support for 200-plus languages, which matters in service areas with a meaningful Spanish-speaking or other non-English-speaking customer base. The functional difference is call volume and price: Starter is $14 a month with 15 included calls, then $1 per call after that, while Premium is $99 a month with 150 included calls at the same $1 overage rate. For an electrical contractor, the practical decision point is your actual monthly call count. A very small operation just testing whether an AI receptionist fits their workflow, or a contractor who only wants after-hours emergency coverage while keeping a live person during business hours, can often stay on Starter. A contractor fielding daily calls across service work, panel upgrade inquiries, permit and inspection status questions, and commercial bid requests will burn through 15 calls in the first week of the month and should move to Premium, where the effective per-call cost is roughly 66 cents versus $1 on Starter once you account for the base fee spread across included calls. Premium also makes more sense once you are relying on Voksha as your primary phone coverage rather than a supplemental after-hours layer, since the higher included volume avoids surprise overage charges eating into a month where storm damage or a cold snap spikes emergency call volume. Both plans are month-to-month with no contract and a 7-day money-back guarantee.