Which plan should a five-technician electrical company with steady commercial work choose?

For Electrical Contractors

A five-technician electrical company splitting time between residential service and steady commercial work typically generates well beyond the 150 calls included in Premium once you count routine service calls, emergency dispatch calls, commercial bid inquiries, permit and inspection coordination calls, and business-to-business calls from suppliers and subcontractors, often landing somewhere between 200 and 500-plus calls a month depending on how much commercial coordination traffic flows through the main line. At that volume, Premium's $1 per-call overage on anything past 150 calls adds up quickly, potentially $50 to $350-plus in overage charges some months, which is usually the signal to move to Enterprise, starting at $990 a month with a custom call volume sized to match your actual usage rather than penalizing every call past a fixed threshold. Enterprise also unlocks HIPAA and GDPR compliance features relevant if any of that commercial work involves healthcare facility contracts, and it's the tier most electrical firms at this size use to connect Voksha directly with ServiceTitan or a similar platform for full dispatch integration across five simultaneous technician schedules. The practical way to decide is to pull your last two or three months of call volume, either from your current phone provider's call log or your answering service's monthly report if you have one, and compare the total to Premium's 150-call baseline plus expected overage against Enterprise's custom quote. For most five-technician shops doing regular commercial work, Enterprise tends to be the more cost-predictable and operationally integrated choice, since it removes the guesswork of month-to-month overage billing during busier stretches.