Square Payments · Payment · Updated Oct 2026
Payment Questions Answered for Square Businesses
Voksha answers calls about bills, deposits and refunds on the first ring, captures the caller's details and sends them to your team, so you can follow up in Square.
What is an AI receptionist with Square Payments?
Voksha is an AI receptionist for salons, contractors, cafes and other small businesses that take payments with Square. It answers common payment questions from the information you give it, such as your deposit policy, accepted payment methods and refund rules. When a caller needs something only your team can do, such as checking a balance or a refund, Voksha takes their name, contact details and question and sends it to your team, or transfers urgent calls to a person. Voksha support sets up the Square Payments connection for you.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Square Payments is set up with Voksha support.
How It Works
Voksha + Square Payments Together.
What happens on a call once Square Payments is connected (Premium and Enterprise plans).
Payment Policy Questions
Callers asking about deposits, cancellation fees or how to pay get a clear answer based on the policies you give Voksha.
Balance and Invoice Questions
Callers asking what they owe have their name, contact details and invoice number captured, so your team can look it up in Square and get back to them.
Deposit Requests
When a booking needs a deposit, Voksha explains your deposit policy and passes the caller's details to your team to collect it in Square.
Refund Request Intake
When a caller asks for a refund, Voksha captures the purchase details and reason and sends the request to your team to review in Square.
Benefits of Voksha + Square Payments.
Fits Your Square Routine
Your in-store, online and invoice payments stay in Square as they are now. Voksha answers the phone and sends your team what they need to follow up there.
Clear Answers to Common Questions
Deposit rules, refund policies and payment methods are explained the same way on every call.
Every Payment Call Answered
Voksha answers on the first ring, day or night, so customers asking about a bill are not left with voicemail.
Fewer Back-and-Forth Calls
Your team gets the caller's details and question in one summary, so the follow-up call can go straight to the answer.
Real-World Use Cases.
Salon Deposit Policy
A salon asks for deposits on longer appointments. A client calls to book, and Voksha explains the deposit policy and passes their details to the front desk to arrange it.
Catering Payment Questions
A cafe that uses Square gets a catering call. Voksha captures the event details and explains how deposits work, then sends everything to the owner.
Contractor Invoice Question
A contractor's client calls about a progress invoice. Voksha takes the invoice number and question and sends it to the office to confirm the amount.
Taking payments over the phone is only available on the Enterprise plan. On Premium, Voksha answers payment questions, captures the caller's details and hands the request to your team.
Voksha support sets up the Square Payments connection for you. Square Appointments, Square's booking product, is one you can connect yourself from the Voksha dashboard.
No. Your in-store Square POS, online store and other Square channels keep working as they do now.
No. Voksha captures the refund request and the caller's details and sends them to your team to review and process in Square.
Pair Square Payments with the right Voksha setup
Industries that use this
Activate the
Square Payments Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Square Payments connection with you.