Mitchell 1 · Auto Repair · Updated Oct 2026
Voksha + Mitchell 1
An AI receptionist for shops on Mitchell 1 that answers on the first ring, books service appointments and captures every estimate request.
What is an AI receptionist with Mitchell 1?
Once Voksha support has connected Voksha to your Mitchell 1 setup, Voksha handles the most common calls an auto shop gets. Customers booking routine maintenance are offered open times and booked, callers describing a problem have their vehicle and symptoms captured as an estimate request, and status questions are passed to your service advisor. You get a summary of every call. The integration is available on the Premium and Enterprise plans.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Mitchell 1 is set up with Voksha support.
How It Works
Voksha + Mitchell 1 Together.
What happens on a call once Mitchell 1 is connected (Premium and Enterprise plans).
Service Appointment Booking
Voksha offers the open times it can see, confirms the vehicle make, model and service needed, and books the appointment with the details for your advisor.
Status Questions Passed to Your Advisor
When a customer asks about their car, Voksha takes the question with their details and passes it to your advisor, who can give an accurate update.
Estimate Requests
Callers describing symptoms or asking for pricing give their details to Voksha, which records a clear estimate request for your team to research and price.
Questions Routed to the Right Person
Questions about parts or anything Voksha can't answer are noted and passed to the right person, so fewer calls interrupt your technicians.
Benefits of Voksha + Mitchell 1.
Keep Your Current Setup
Voksha works alongside your existing Mitchell 1 setup without changing how your shop runs.
Better Customer Retention
Customers who always reach a friendly voice are more likely to come back next time instead of trying a different shop.
After-Hours Bookings
People who call after you close can still book their service, instead of hanging up and calling someone else.
Real-World Use Cases.
Established Family-Owned Shops
Long-running shops on Mitchell 1 use Voksha to make sure every call is answered without changing the system they know.
Shops Moving Off Paper
Shops moving from paper to Mitchell 1 add Voksha at the same time, so bookings from the phone are recorded from day one.
Quick Lube and Maintenance Centers
Fast-service shops use Voksha to handle the many booking calls for oil changes, tire rotations and inspections.
Voksha support will confirm what can be connected for your edition of Mitchell 1 during setup. Either way, Voksha answers every call and captures the details for your team.
No. Labor guide lookups and estimate pricing are done by your service advisors. Voksha collects the vehicle and symptom details they need.
Voksha recognises returning callers by phone number, which speeds up booking and helps your advisor see who called.
Mitchell 1 is set up with Voksha support on Premium ($99/month, 150 calls included) and Enterprise. Starter ($14/month) answers every call and sends you the caller's details, but does not book appointments or connect to Mitchell 1.
Pair Mitchell 1 with the right Voksha setup
Industries that use this
Activate the
Mitchell 1 Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Mitchell 1 connection with you.