Veterinary Answering Service
A Veterinary Answering Service That Answers Every Pet Owner
A worried pet owner will not wait on hold. Voksha answers every call to your clinic, books wellness visits, flags urgent cases for your team, and handles the routine questions that tie up your front desk, 24/7.
Overview
What a Veterinary Answering Service Does.
A veterinary answering service answers calls to your clinic when the front desk is busy or closed, booking appointments, handling refill and boarding questions, and flagging urgent cases. Voksha is an AI veterinary answering service that answers 24/7, follows your triage rules, and starts at $14/month.
- 24/7
- Pet owner coverage
- <200ms
- Answer speed, no hold
- $14/mo
- Starting price
- 0
- Per-minute fees
The Problem
Why Businesses Need a Veterinary Answering Service.
The calls a traditional service and a voicemail box quietly lose.
Front desk overload
Staff are checking in patients, taking payments, and calming anxious owners while the phone keeps ringing.
Urgent calls after close
A pet that ate something toxic or is struggling to breathe does not wait for business hours, and voicemail cannot tell the owner where to go.
Routine questions all day
Hours, vaccine requirements, refill requests, and boarding questions pull staff away from patients in the clinic.
Per-minute answering costs
Traditional veterinary answering services bill by the minute, and worried owners have long conversations.
Why Voksha
How Voksha Delivers It.
An AI veterinary answering service that answers instantly, every time, for a flat per-call price.
Veterinary Answering Service by Voksha
Voksha replaces per-minute meters and voicemail with AI that answers in under a second, books appointments, and hands your team a clean summary of every call.
- Answer every pet owner call instantly, during surgery blocks, lunch, and after hours.
- Flag urgent symptoms under your triage rules and route them to your on-call vet or share your emergency hospital referral.
- Book wellness exams, vaccines, and rechecks into your calendar on Premium.
- Capture refill requests with pet name, medication, and pharmacy details for your team to approve.
- Flat per-call pricing from $14/month, so long conversations with worried owners never cost more.
How It Works Day to Day.
Urgent case flagging
Calls about toxin ingestion, breathing trouble, or trauma are flagged and routed to your on-call vet or emergency referral, based on your protocol.
Appointment booking
Owners book wellness visits, vaccines, and rechecks directly into your schedule.
Refill and records requests
Medication refills and records requests are captured with every detail your team needs.
After-hours coverage
Evening and weekend calls are answered and summarized for the morning instead of going to voicemail.
Sample Call
What Your Callers Hear.
A typical call to a Voksha veterinary answering service, step by step, and what lands in your inbox afterwards.
Greeting
The owner hears your clinic name and is answered within a second, with no hold music.
Reason and pet
Voksha asks the pet's name, species, and why they are calling: booking, refill, a question, or a problem right now.
Urgency screen
Symptoms on your urgent list, such as toxin ingestion, breathing trouble, or trauma, are flagged and routed to your on-call vet or emergency hospital referral on Premium.
Booking or request
Routine visits are booked on Premium. Refill and records requests are captured with medication and pharmacy details.
Summary
Your team gets a text and email with the owner, pet, request, urgency, and transcript.
Comparison
AI vs Live Answering Service
vs Voicemail.
The three ways veterinary businesses cover their phones, compared on what actually decides the outcome.
| What happens when | Voksha (AI) | Live answering service | Voicemail |
|---|---|---|---|
| A pet owner calls with an urgent symptom after close | Flagged under your triage rules, routed to the on-call vet or emergency referral (Premium) | Operator follows your protocol, if not in a queue | Owner hears a recording and may not know where to go |
| The clinic is in surgery or at lunch | Every call answered and summarized | Message taken | Calls stack up |
| Booking a wellness or vaccine visit | Books into your schedule on Premium | Often a callback request | Not possible |
| Refill requests | Pet name, medication, dosage and pharmacy captured for approval | Message taken; detail varies | Owner leaves partial information |
| Boarding, grooming and hours questions | Answered from your clinic information | Scripted answers or deferred to staff | Not answered |
| Cost at 150 calls a month | $99/month on Premium, calls included | Roughly $765-$1,485 at a typical $1.70-$3.30 per minute and 3-minute calls | Free, but clients may switch clinics |
| Anxious owners on long calls | Same price per call regardless of length | Longer calls cost more per minute | Owners hang up |
How much does a veterinary answering service cost?
Live veterinary answering services typically charge $1.70-$3.30 per minute, so 150 calls a month at about 3 minutes each costs roughly $765-$1,485. Voksha charges per call, however long a worried owner talks: Starter is $14/month for 15 calls, Premium is $99/month for 150 calls, then $1 per additional call.
The best AI answering service for veterinary clinics answers instantly 24/7, follows your triage rules for urgent cases, books appointments into your schedule, and bills predictably. Voksha does all four from $14/month with per-call pricing, so long calls with worried owners never cost more.
A veterinary answering service answers your clinic's calls when staff are busy or the clinic is closed. It books visits, takes refill requests, answers routine questions, and flags urgent cases. Voksha is an AI veterinary answering service that does this 24/7.
Voksha does not give medical advice. It screens calls against the urgent symptoms you define, then routes them to your on-call vet or gives the owner your emergency hospital referral, so urgent cases are never stuck in voicemail.
Yes, on Voksha Enterprise, which connects to IDEXX Cornerstone, Covetrus Pulse, and Shepherd. Starter and Premium capture the details and book into connected calendars such as Google Calendar or Outlook.
Yes. Voksha captures the owner name, pet name, medication, dosage, and preferred pharmacy, then sends the request to your team for approval. It does not approve refills itself.
Voksha starts at $14/month for 15 calls, then $1 per additional call, with a $99/month Premium plan for 150 calls. Live veterinary answering services typically bill $1.70-$3.30 per minute, often with after-hours surcharges.
Yes. Voksha can book with a specific veterinarian or the first available, capture home-visit addresses for mobile vets, and support multiple locations on Enterprise.
Yes. Give Voksha your boarding, grooming, and vaccine requirement details and it answers owners consistently, or books the service when your calendar is connected.
Explore more
See how Voksha works as a veterinary answering service alongside pricing, ROI, and related industries.
More for Veterinary
Cities We Serve
Answer every pet owner, 24/7.
Set up in about five minutes, keep your existing number, and start answering every call 24/7 from $14/month.