What happens if our clinic goes over the included call limit partway through the month?

For Veterinary Clinics

Nothing breaks and no calls get dropped. Voksha keeps answering every call regardless of whether you've used up your plan's included volume; you simply get billed $1 for each additional call beyond what your plan includes, shown as a line item on your next invoice. On Starter, that means calls beyond the first 15 are $1 each; on Premium, calls beyond the first 150 are $1 each. There's no hard cutoff, no forced upgrade mid-cycle, and no risk of a client hitting a dead line during a busy week because you happened to cross your plan's threshold on the 18th of the month. This matters for veterinary practices specifically because call volume is lumpy, not flat: a week with a snow storm and a cluster of slip-and-fall or frostbite cases, a spring vaccine push, or a bad batch of a recalled pet food or treat can spike your call volume well above a typical week without warning, and the last thing you want during that spike is your phone coverage capping out. Overage billing means you're covered no matter what the month throws at you, and you only pay for the calls you actually receive rather than prepaying for a volume buffer you might not use most months. If you notice overage charges becoming a consistent, not occasional, part of your bill, that's a clear signal to move up a tier (Starter to Premium, or Premium to Enterprise) since the included-call rate is more cost-effective than paying per-call overage every single month.