How does Voksha handle call recording consent for solar companies operating in two-party consent states like California?

For Solar Installers

This is a real and relevant compliance question for solar specifically, since California, one of the largest residential solar markets in the country, is a two-party (all-party) consent state under Penal Code Section 632, meaning all parties to a call must be notified that it is being recorded, alongside several other states with similar requirements including Washington, Florida, and Pennsylvania. Voksha is configured during onboarding to play an appropriate call recording disclosure at the start of interactions in jurisdictions that require it, so a homeowner calling your California office hears the required notice before the qualification conversation begins, keeping the recorded call itself compliant rather than exposing your company to the statutory damages that two-party consent violations can carry. This is separate from the compliance question of what the AI system is actually doing during the call, answering, qualifying, and booking, since the recording consent requirement applies regardless of whether a human or an AI system is on the other end of the line. For multi-state installers, this configuration should be set per state or per phone number tied to a specific service area, since a company answering calls from both a one-party consent state like Texas and a two-party consent state like California needs the disclosure logic to reflect where the caller is actually located, not a single blanket policy. Getting this configured correctly during setup is a standard part of onboarding for any installer operating in California, Florida, Washington, or other two-party consent jurisdictions, and it is worth confirming as part of your initial setup conversation rather than assuming a default configuration covers it.