What's the ROI of using Voksha instead of paying overtime to a technician who also answers phones?

For Pest Control

Paying a technician overtime to answer phones is one of the more expensive ways to handle call overflow, because you are paying a skilled tradesperson's overtime rate, often $30 to $45 an hour once overtime multipliers apply, to do receptionist work instead of billable field work. Every hour a technician spends fielding calls between jobs or after hours is an hour not spent on a paid inspection or treatment, and pest control technicians are generally your highest-margin resource when they are actually in the field. If a technician spends even 5 hours a week on overtime phone duty at $35 an hour, that is $175 a week, or roughly $700 to $900 a month, just to cover call answering inconsistently and only during the hours that technician happens to be available, which still leaves gaps overnight and on days off. Voksha's Premium plan at $99 a month covers 24/7 answering for 150 calls, a small fraction of that overtime cost, and it does not pull a revenue-generating technician away from paid work to do it. There is also an opportunity cost beyond the direct wage: a technician distracted by phone calls while treating a foundation or checking rodent bait stations is more likely to make a mistake or take longer on the job, which affects both quality and how many jobs they can complete in a day. Reallocating that technician's time entirely to billable fieldwork, while Voksha handles every incoming call, typically increases both technician output and call answer rate simultaneously, which is a rare case where a cost-cutting move and a revenue-increasing move happen at the same time.