Is it secure to have Voksha send teletherapy video links and session details to clients?

For Mental Health Practices

Yes, when configured correctly, and this is a common workflow for practices running teletherapy through platforms like SimplePractice Telehealth, Zoom for Healthcare, or Doxy.me, all of which are built to be HIPAA-compliant video platforms in their own right. Voksha's role in this workflow is not to host the video session itself, it is to communicate the logistics: sending the secure video link, confirming the session time, and providing setup instructions such as which app to download or how to test audio beforehand. The security consideration is making sure that communication channel, whether it is a text message, email, or a follow-up call, does not itself expose PHI unnecessarily. A teletherapy link sent via a standard, unencrypted SMS is generally acceptable for the link and time alone, similar to how many HIPAA-compliant telehealth platforms already operate, since the link itself typically does not disclose clinical information, but any accompanying message should stick to logistics only and avoid stating the client's diagnosis, treatment type, or session content. Practices using Voksha for this should configure the confirmation language the same way they would for in-person confirmations, meaning discreet, time-and-logistics only, and should confirm their teletherapy platform's own BAA coverage separately, since the video platform and the phone/scheduling system are two distinct vendors each requiring their own HIPAA agreement. For practices on Enterprise with full HIPAA-compliant handling, this coordination workflow runs through the same encrypted, access-controlled system as scheduling and intake, keeping the whole client-communication chain, not just the video call itself, under consistent security handling.