What Voksha plan should a typical independent insurance agency start on?

For Insurance Agents

Most independent agencies with one or two producers land on Premium at $99/month, which includes 150 answered calls. A single-producer agency writing personal lines (auto, home, renters) typically fields 150 to 300 inbound calls a month between quote requests, policy questions, payment calls, and renewal check-ins, so Premium with flat $1/call overage covers most months without a plan upgrade. The Starter plan at $14/month with 15 included calls only fits a brand-new agent working purely off referrals with almost no inbound call volume yet, which is rare once you have any book of business at all. Once you are a multi-producer agency writing commercial lines alongside personal lines, or you run paid lead campaigns (EverQuote, QuoteWizard, SmartFinancial) that drive call spikes, you will likely blow past 150 calls most months, and that is when Enterprise, starting at $990/month with custom call volume, starts to make sense financially instead of stacking overage charges. The math to run yourself: pull your call log from the last 90 days (most agency management systems report this), average it monthly, and compare against the 150-call Premium threshold. If you are consistently under it, Premium is the right fit. If you are consistently 250+ calls a month, get an Enterprise quote and compare the total cost against Premium plus overage. Billing is month-to-month on every tier, so you can move up or down as your call volume changes with the seasons.