Acuity Scheduling · Scheduling · Updated Oct 2026
Voksha + Acuity Scheduling
Let your AI receptionist answer booking calls, ask your intake questions and book appointments into Acuity, while Acuity keeps sending its own confirmations.
What is an AI receptionist with Acuity Scheduling?
A voice receptionist connected to Acuity Scheduling checks the availability it can see by appointment type and provider, asks the caller your intake questions and books the slot. Change and cancellation requests are captured and passed to your team so they can update Acuity. Confirmations and reminders keep coming from Acuity as you have set them up. Voksha support sets up the Acuity connection, available on Premium and Enterprise.
Plans and setup: Integrations are included on the Premium and Enterprise plans (not Starter). Acuity Scheduling is set up with Voksha support.
How It Works
Voksha + Acuity Scheduling Together.
What happens on a call once Acuity Scheduling is connected (Premium and Enterprise plans).
Provider and Appointment Type Availability
Voksha checks the open times it can see in Acuity for the appointment type and provider the caller asks for, so callers are offered times that fit what they need.
Intake Questions on the Call
Your AI receptionist asks the questions you want answered before an appointment and includes the answers with the booking and in the call summary, so your team has them beforehand.
Acuity's Own Confirmations
Once the booking is made, Acuity sends its usual confirmation email and any reminders you already have turned on in Acuity.
Change and Cancellation Requests
When a caller wants to move or cancel an appointment, Voksha takes the request and their details and passes it to your team so they can update Acuity.
Benefits of Voksha + Acuity Scheduling.
Booking Calls Handled Any Hour
New bookings are made on the call, day or night, and change requests reach your team with everything they need, without anyone picking up the phone.
Intake Answers Before the Appointment
The questions you normally ask on a first call are answered during the booking, so your team walks into the appointment prepared.
Works With More Than One Provider
If you have a few staff members, callers can ask for a specific person and Voksha offers that person's open times in Acuity.
Your Acuity Settings Stay in Charge
Appointment types, durations and reminders are still managed in Acuity, so phone bookings follow the same rules as online ones.
Real-World Use Cases.
Day Spas and Massage Studios
A two-room day spa is busy with clients when the phone rings. Voksha answers, asks which treatment and therapist the caller wants, and books an open slot in Acuity.
Photography Studios
A portrait photographer is often out on shoots. Voksha checks Acuity for open session times, asks about the session type and group size, and books it; Acuity then sends its usual confirmation email.
Setup
How to Connect Voksha
to Acuity Scheduling.
Voksha is live in under 5 minutes by forwarding your existing number, and Voksha support sets up the Acuity Scheduling connection with you. Here is the full sequence.
Ask Voksha support to connect Acuity
Voksha support connects your Acuity Scheduling account for you on Premium or Enterprise.
Select bookable appointment types
Tell support which appointment types callers can book by phone, and leave any internal or online-only types out.
Confirm providers
Check that each appointment type is assigned to the right staff in Acuity, so requests for a specific person are offered that person's times.
Set your intake questions
Choose the questions Voksha should ask before booking.
Test then forward your number
Make a booking on a test call, check it appears in Acuity, then forward your existing business line.
On Premium, Voksha books the appointment and your Acuity payment settings for online bookings stay as they are. Taking payments over the phone is only available on the Enterprise plan.
Voksha support can tell you which of your appointment types and classes can be booked by phone when they set up the connection. Where a class is not set up for phone booking, Voksha captures the caller's details for your team.
Voksha support will confirm what your Acuity account needs when they connect it. On the Voksha side, the Acuity integration is available on Premium and Enterprise.
Yes. Voksha checks the availability it can see in Acuity, asks the intake questions you choose and books the slot. Change and cancellation requests are passed to your team.
Yes. Voksha checks the availability it can see in Acuity before offering times, so callers hear slots that are open for the right appointment type and provider.
Voksha books through the appointment types you choose, and Acuity applies the duration, padding and provider settings you have set, so a caller asking for a specific staff member is offered that person's open times.
Callers can ask to. Voksha takes the request, the caller's details and their preferred new time, and passes it to your team in the call summary so they can make the change in Acuity.
Calendar booking and integrations are on Premium ($99/month, 150 calls included) and Enterprise. Starter ($14/month) has no integrations and does not book appointments: it answers every call, captures the caller's details and sends you a call summary.
Pair Acuity Scheduling with the right Voksha setup
Other Scheduling Integrations
Industries that use this
Activate the
Acuity Scheduling Integration.
Available on the Premium and Enterprise plans. Voksha support sets up the Acuity Scheduling connection with you.