Insurance Answering Service
An Insurance Answering Service That Captures Every Quote Request
A shopper calling for a quote is calling other agencies too. Voksha answers every call, captures the quote details, routes claims and policy service calls, and books policy reviews, 24/7.
Overview
What a Insurance Answering Service Does.
An insurance answering service answers calls to your agency when producers and CSRs are busy or the office is closed, capturing quote leads, logging claims calls, and handling policy service requests. Voksha is an AI insurance answering service that answers 24/7 and starts at $14/month.
- 24/7
- Agency coverage
- <200ms
- Answer speed
- $14/mo
- Starting price
- 0
- Per-minute fees
The Problem
Why Businesses Need a Insurance Answering Service.
The calls a traditional service and a voicemail box quietly lose.
Quote shoppers call around
A prospect who reaches voicemail simply calls the next agency on the list.
Claims calls at bad times
Accidents and storm damage happen nights and weekends, when clients need to know what to do next.
Service requests clog the phones
ID card, billing, and policy change requests tie up CSRs while new business calls wait.
Per-minute answering costs
Traditional services bill by the minute, and insurance conversations run long.
Why Voksha
How Voksha Delivers It.
An AI insurance answering service that answers instantly, every time, for a flat per-call price.
Insurance Answering Service by Voksha
Voksha replaces per-minute meters and voicemail with AI that answers in under a second, books appointments, and hands your team a clean summary of every call.
- Answer every call instantly, so quote shoppers reach you first.
- Capture quote details such as line of business, current carrier, renewal date, and household or business information.
- Log claims calls and give clients your carrier claims numbers and next steps.
- Route policy service requests to the right CSR with a full summary.
- Book policy reviews and quote calls on Premium, with flat per-call pricing from $14/month.
How It Works Day to Day.
Quote lead capture
Line of business, current carrier, renewal date, and contact details are captured on every call.
Claims intake
Claims calls are logged with date, loss type, and policy information, with carrier claims numbers shared per your rules.
Policy service requests
ID cards, billing questions, and policy changes are captured and routed to CSRs.
Review and quote appointments
Clients book annual reviews and quote calls into producer calendars.
Sample Call
What Your Callers Hear.
A typical call to a Voksha insurance answering service, step by step, and what lands in your inbox afterwards.
Greeting
The caller hears your agency name and is answered in under a second, even when producers are in meetings.
Reason for calling
Voksha asks whether they want a quote, need to report a claim, or have a policy service question.
Details
Quote callers share line of business, current carrier, and renewal date. Claims callers share the date, loss type, and policy number.
Next step
Voksha books a quote call or policy review on Premium, shares carrier claims numbers under your rules, or routes service requests to a CSR.
Summary
Your team gets a text and email with the caller, request type, details, and transcript.
Comparison
AI vs Live Answering Service
vs Voicemail.
The three ways insurance businesses cover their phones, compared on what actually decides the outcome.
| What happens when | Voksha (AI) | Live answering service | Voicemail |
|---|---|---|---|
| A prospect calls for an auto or home quote | Answered instantly, quote details captured | Operator takes a message | Prospect calls the next agency |
| A client calls to report a claim at night | Claim logged, carrier claims number shared per your rules | Operator follows your script | Client waits until morning |
| Policy service requests | Captured and routed to the right CSR | Message relayed | More voicemails for CSRs |
| Booking reviews and quote calls | Books into producer calendars on Premium | Often a callback request | Not possible |
| Licensing boundaries | Collects information only, no coverage advice, per your script | Operators also defer coverage questions | Not applicable |
| Cost at 100 calls a month | $99/month on Premium (150 calls included) | Roughly $680-$1,320 at a typical $1.70-$3.30 per minute and 4-minute calls | Free, but lost quotes add up |
| Renewal season surges | Unlimited simultaneous calls | Hold times grow | Mailbox fills |
How much does a insurance answering service cost?
Live insurance answering services typically charge $1.70-$3.30 per minute, and quote calls run long, so 100 calls a month at about 4 minutes each costs roughly $680-$1,320. Voksha charges per call regardless of length: Starter is $14/month for 15 calls, Premium is $99/month for 150 calls, then $1 per additional call.
An insurance answering service answers calls to your agency when producers and CSRs are busy or the office is closed. It captures quote leads, logs claims calls, and routes policy service requests. Voksha is an AI insurance answering service that does this 24/7 from $14/month.
No. Voksha collects the details your producers need and books a follow-up. It does not quote premiums, bind coverage, or advise on coverage, so licensed staff stay in control of those conversations.
Yes. Voksha logs the claim details, shares the carrier claims number or instructions you provide, and flags urgent losses for your team under your rules.
Yes, on Voksha Enterprise, which connects to Applied Epic, HawkSoft, AgencyZoom, and EZLynx. Starter and Premium deliver structured summaries by email or text and book into connected calendars.
Voksha starts at $14/month for 15 calls, then $1 per additional call, with a $99/month Premium plan for 150 calls. Live services typically bill $1.70-$3.30 per minute, which adds up on long quote calls.
Yes. Voksha can be configured for independent agencies that quote multiple carriers or for captive agents, with the intake questions and routing that fit your book of business.
Yes. Voksha can route by line of business, existing client, or producer name, and transfer calls or take detailed messages when a producer is unavailable.
Yes. Voksha can answer in Spanish and send your team an English summary. A second language is included on Premium, with multi-language answering on Enterprise.
Explore more
See how Voksha works as a insurance answering service alongside pricing, ROI, and related industries.
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Capture every quote request, 24/7.
Set up in about five minutes, keep your existing number, and start answering every call 24/7 from $14/month.