Are call recordings and transcripts from buyer and seller calls legally something I need to worry about?

For Real Estate Agents

Most states require only one-party consent to record a phone call, meaning as the business owner receiving the call, your own consent is legally sufficient, but roughly a dozen states, including California, Florida, and Pennsylvania, require two-party (all-party) consent, meaning everyone on the call needs to be aware a recording is happening. If you're a real estate agent working across state lines (common for agents near state borders, or handling relocation clients calling from a two-party consent state into a one-party consent state), the safer practice is to treat every call as if two-party consent applies, since courts generally look at where the caller is located, not just where you are. Voksha can be configured to play a brief recording disclosure at the start of a call, which is standard practice for real estate offices that already record calls for training or dispute-resolution purposes, and it satisfies two-party consent requirements without adding real friction to the caller's experience. Beyond the recording-consent question, transcripts and call logs containing buyer financial details (budget, pre-approval status) and personal contact information should be treated with the same care as any other lead data, stored securely and only accessible to your account and connected integrations rather than shared or exported carelessly. For agents working with institutional sellers, builders, or corporate relocation clients who ask about data handling as part of vendor onboarding, the Enterprise plan's compliance documentation (including GDPR coverage) is generally what those vendor security reviews are looking for.