We're currently locked into a contract with a medical answering service. Can we switch, and what does that transition look like?

For Medical Clinics

You can switch, and the transition is typically straightforward on the technical side since it's the same call-forwarding mechanism you already have set up for your current answering service, just pointed at Voksha instead. The main consideration is your existing contract terms: many traditional medical answering services require annual contracts with auto-renewal clauses and early termination fees, so the first step is reviewing your current agreement for its cancellation notice period and any termination cost, and timing the switch to align with your renewal date if an early termination fee would otherwise apply. Because Voksha itself has no long-term contract and is month-to-month with a 7-day money-back guarantee, there's no symmetry risk on the new side, meaning you're not trading one lock-in for another. A common approach is running a short overlap period, forwarding only a portion of calls (such as after-hours only) to Voksha while your existing answering service contract winds down, comparing call handling quality and cost side by side using real call volume, then fully cutting over once you've validated it and your existing contract term ends. Clinics making this switch are usually motivated by the cost structure difference (flat $1/call overage versus per-minute billing that can run $4-$7 for a longer triage call) and by the functional gap, since traditional answering services generally take a message rather than actually booking the appointment or completing intake, meaning your staff still has to call the patient back the next morning to actually schedule, which Voksha eliminates by resolving the call complete.