Does Voksha record calls, and does that create two-party consent issues?

For Law Firms

Call recording and consent requirements are a real consideration for law firms specifically because attorneys are often more familiar than most business owners with the patchwork of state wiretap laws, and firms in two-party consent states (California, Florida, Illinois, Pennsylvania, and others) are rightly cautious about anything that touches call recording. Voksha's core function is answering, qualifying, and scheduling, not covert call recording for later playback, and firms configuring their intake flow should include a brief disclosure as part of the greeting if recording or transcription is part of their setup, the same practice any firm already follows for their existing office voicemail or call recording systems. This is a firm-configuration decision more than a Voksha-specific one: just as your firm would train a human receptionist or evaluate a legal answering service's recording practices against your state's consent laws, you should confirm your intake script includes any disclosure your state requires before enabling call transcription features. Practically, most firms use the intake summary (structured text capturing case type, contact information, and qualifying answers) rather than a full audio recording for their day-to-day workflow, since that is what actually gets reviewed by attorneys and synced to Clio or MyCase. If your firm operates in a two-party consent state and wants call transcription enabled, build the consent disclosure into the greeting script during setup, the same way you would for any recorded business line, and consult your state bar's specific guidance if you have questions about how it applies to client intake calls.