How does call routing work for an agency with multiple office locations?

For Insurance Agents

Multi-location agencies typically configure Voksha with location-aware routing, so a call coming in through a specific location's phone number, or a caller who states their city or zip code, gets routed to the producer or team responsible for that territory rather than a single generic queue. This matters in insurance because state-specific licensing means a producer licensed in one state generally cannot bind or advise on a policy in a state where they are not licensed, so accurate routing is not just a convenience, it can be a compliance requirement when an agency operates across state lines. You set up routing rules during configuration: by location's dedicated phone number if each office has one, by caller-stated zip code or city if locations share a general inbound number, or by which carrier appointments and licensing each location's producers hold. This is typically managed centrally through Enterprise plan features (starting at $990/month with custom call volume), which is the right tier for multi-location agencies since it supports centralized configuration of carrier lineups, routing logic, and reporting across every location from one dashboard rather than managing separate configurations location by location. Reporting rolls up centrally too, so ownership or agency management can see call volume, lead qualification data, and conversion patterns across all locations in one view rather than checking each office's individual call log separately, which is useful for identifying which locations are understaffed relative to their call volume or which are converting inbound calls into policies at a notably different rate than others.