What happens if someone calls claiming to be a regulator, examiner, or auditor requesting information?

For Fintech SaaS

Voksha treats this like any other unverified information request: it does not disclose internal information, account details, or sensitive company data based on a caller's claimed identity or title alone, regardless of how official the claim sounds or how much urgency the caller applies. This matters because impersonating a regulator or auditor is a known pretexting tactic precisely because most people are inclined to comply quickly with anyone claiming regulatory authority, which is exactly the instinct that makes a human receptionist vulnerable and that Voksha's whitelist-based approach is designed not to have. Instead, Voksha routes the call to whoever you designate as the point of contact for genuine regulatory or examiner inquiries, typically your compliance officer, legal counsel, or CEO depending on your team structure, and captures the caller's stated name, organization, and reason for calling so your team has full context before calling back. Genuine regulatory examinations and audits, in practice, rarely happen through an unannounced inbound phone call demanding immediate information; they typically follow formal notice procedures, scheduled examination windows, and documented information requests through established channels. A caller creating urgency and demanding immediate disclosure over the phone is itself a red flag worth training your team, and Voksha, to treat with caution rather than compliance. Because every call is transcribed, if a legitimate regulatory contact does call to schedule something or make an initial inquiry, you have an accurate record of exactly what was said and requested, which is useful context for your compliance team regardless of whether the call turns out to be a genuine regulatory contact or an attempted social engineering exploit.