Do we need to replace our existing office phone system to use Voksha?

For Dental Practices

No. Voksha works alongside whatever phone setup you already have, whether that's a traditional landline, a VoIP system, or a platform like RingCentral. You're not ripping out hardware or porting your main number. The typical setup is call forwarding: you point your existing number, or just the after-hours and overflow portion of it, to Voksha, and it picks up when your front desk can't. Some practices start narrow, forwarding only after-hours and weekend calls so the front desk still answers everything during business hours, and expand from there once they see how the morning-rush overflow gets handled. Others route the main line to Voksha full-time and have front desk staff focus on in-office patients, treatment coordination, and outbound follow-up instead of every incoming call. Either way, your published number stays the same, so there's no confusion for existing patients about which number to call, and no need to update your website, Google Business Profile, or patient recall postcards. If your practice uses a multi-line system with a dedicated emergency line separate from the general office number, both can be configured to route to Voksha independently, so an after-hours toothache call and a routine reschedule request during the day can be handled with different triage logic if you want that distinction.