Can Voksha work with our existing office phone number, or do we need a new line?

For Accounting Firms

Voksha connects to your existing office number, you do not need to publish a new number, reprint business cards, or update your Google Business Profile and website with a different phone number for tax season. This matters for accounting firms specifically because your main line is usually the number clients have saved from prior years, the number on last year's engagement letter, and the number listed with the Better Business Bureau or on referral sources like NAEA or NATP directories. Firms typically set this up by forwarding calls to Voksha, either full-time so every call is answered by Voksha first, or selectively, such as forwarding only after-hours calls, only calls during specific surge windows (evenings and weekends in February and March), or only overflow calls that ring unanswered after a set number of rings during business hours. A common configuration for accounting firms is having front-desk staff or a partner answer during core business hours, with Voksha picking up everything else, nights, weekends, lunch breaks, and any call that goes unanswered for more than three or four rings. This lets a firm keep the personal touch of a human answering during normal hours while making sure the after-hours calls from business owners reviewing their books at 9pm, a pattern this industry sees constantly, still get answered instead of going to voicemail. Switching between full-time and selective forwarding takes minutes and can be changed as tax season approaches or winds down.