Can owners or franchisees see call analytics broken out per location?

Yes, multi-location restaurant groups get call reporting broken out by location, not just a combined total, so an owner or regional manager can see call volume, how many calls converted to bookings or orders, missed-call recovery numbers, and catering leads captured, all filterable by individual restaurant. This is useful beyond just tracking Voksha's performance, it surfaces real operational patterns, if one location is consistently getting more after-hours calls than another, that might mean it needs updated staffed hours or is drawing a different customer base that plans further ahead.

For franchise or multi-owner structures specifically, where individual locations might be owned by different franchisees under one brand, this reporting can be scoped so each owner sees their own location's data without necessarily seeing every other location's numbers, while a corporate or regional overview rolls up group-wide trends for brand-level decisions, like whether after-hours call answering should be a required standard across all franchise locations given the reservation lift it's shown at pilot locations.

This kind of visibility is something most restaurants, even well-run multi-location groups, have never had for their phone channel specifically. Reservation platforms report on their own bookings, POS systems report on sales, but the phone call itself, the thing that happens before either of those systems ever sees a transaction, has historically been a black box. Per-location call analytics closes that gap, turning what used to be an invisible part of the business into something ownership can actually manage and improve location by location.