Who reviews the work orders and leasing leads Voksha captures overnight?

For Property Management Companies

It depends on your team structure, but the workflow is designed to fit into whatever review process you already run, not create a new one. True emergencies never wait for morning review, they trigger an immediate alert to your on-call staff the moment the call happens, so dispatch decisions happen in real time regardless of when your office opens. Everything else, routine maintenance requests, leasing inquiries, general tenant questions, lands in your existing systems overnight and gets reviewed the same way your team already starts the day. Routine work orders show up in AppFolio or Buildium exactly like a ticket submitted through the tenant portal, so your maintenance coordinator reviews and assigns them during their normal morning routine, no separate inbox to check. Leasing leads captured overnight, prospect name, contact info, unit interest, qualification answers, and a booked showing time if they qualified, show up on your leasing agent's calendar and CRM the same way a lead from your website or Zillow listing would. Most companies designate one person, often the property manager or a leasing coordinator, to do a quick morning pass through anything Voksha flagged as needing human follow-up (a prospect with an unusual question, a tenant dispute that needs a manager's judgment rather than a scripted answer) before the rest of the team starts their day. For portfolios with multiple properties and multiple managers, review responsibility is typically split by property, matching whoever already owns that property's day-to-day operations, so nothing changes about who is accountable for what, it just arrives pre-sorted instead of as a raw voicemail pile.