How does Voksha handle move-in and move-out coordination calls?

For Property Management Companies

Move-in and move-out generate a predictable cluster of calls, and Voksha handles the scheduling and informational side while routing anything requiring a physical inspection or judgment call to your team. On move-in, prospects and new tenants call to confirm key pickup time and location, ask about parking assignment, utility transfer instructions, and move-in inspection scheduling, all of which Voksha answers from your property's standard move-in procedures and can book directly onto your team's calendar if a specific appointment (key handoff, walkthrough) is needed. On move-out, tenants call to confirm their notice was received, ask about the move-out inspection process, and ask what is required to get their security deposit back in full, cleaning standards, whether carpets need professional cleaning, what damage counts as normal wear and tear versus chargeable. Voksha states your documented move-out checklist and deposit return timeline (many states require itemized deductions and return within a specific window, commonly 14 to 30 days depending on the state) directly from your policy, and books the move-out inspection appointment with your property manager or maintenance staff. What it does not do is make the actual damage assessment or deposit deduction decision, that inspection still requires a human physically walking the unit, Voksha's role is making sure the scheduling and informational calls around that inspection do not consume staff time or get missed during a busy turnover season when you might have a dozen units moving in and out in the same week.