How does Voksha know which therapist to book a new patient with if we have therapists with different specialties?

For Physical Therapy Clinics

This is configured during setup as part of your calendar and intake logic: if your clinic has therapists with distinct specialties (say, one focused on post-surgical orthopedic cases, one on pelvic health, one on sports performance), Voksha's intake questions can be set up to capture the information needed to route correctly, such as the injury type, whether it's post-surgical, or the specific concern the patient is calling about, and then match that to the appropriate therapist's calendar rather than booking onto whichever therapist has the next open slot regardless of fit. This requires your calendars to be organized in a way Voksha can read the distinction, typically by keeping each therapist's availability on a separate calendar or calendar feed that's tagged or labeled by specialty, so the booking logic can be configured to check the right calendar based on the intake answers. For clinics where any therapist can reasonably see any new patient (a more generalist outpatient ortho practice), this level of routing complexity isn't necessary and Voksha can simply book against whichever therapist has the next available slot matching the patient's preferred day and time. The edge case worth planning for explicitly is a patient calling with a condition that doesn't clearly fit any single therapist's specialty, or requesting a specific therapist by name who's fully booked for weeks. Configuring a clear fallback (offer the next available with a different therapist, or offer to be placed on a waitlist for the requested therapist) prevents these calls from ending in an unresolved booking.