How does setup actually work for a physical therapy clinic's phone line?

For Physical Therapy Clinics

Setup takes about 5-30 minutes depending on how much you customize before going live. The core steps are connecting your existing clinic phone number, either by call forwarding or full porting so patients and referring physician offices keep dialing the number they already have saved, connecting your scheduling calendar (Google Calendar, Outlook, or Calendly are supported directly), and configuring the call flow: what Voksha asks a new patient calling about an injury, how it handles a physician referral call differently from a self-referred patient, and what it does with an insurance verification request. You do not need to migrate off your existing practice management or EMR system to get started; Voksha works off your calendar's real-time availability, so if your front desk already keeps therapist schedules synced to a shared Google Calendar or Outlook calendar reflecting session slots and buffers, Voksha books directly against that same availability. For PT specifically, most clinics configure a call flow that distinguishes three call types: new patient calls (capture injury description, mechanism of injury, physician referral status, and insurance carrier before booking the initial evaluation), existing patient calls (reschedule, cancel, or book the next session in a treatment plan), and referral intake calls where Voksha proactively calls a patient back within minutes of a referral fax or order coming in. Most clinics soft-launch by routing only after-hours and lunch-hour overflow to Voksha for the first week, review the call transcripts, adjust the intake script, then expand to full front-desk overflow coverage.