How does Voksha work for a PT group with multiple clinic locations?

For Physical Therapy Clinics

Multi-location PT groups typically run on the Enterprise plan, which starts at $990/month with a custom call volume sized to the group's actual combined call pattern across locations, and includes HIPAA and GDPR compliance features relevant to handling PHI across a multi-site operation. The core configuration question for a multi-location group is whether phone numbers and scheduling stay location-specific or route through a centralized intake process. Many groups keep each clinic's phone number distinct (since local numbers matter for local search and patient familiarity) but configure Voksha to ask a location or nearest-clinic question during intake if a patient calls a general or marketing number, then book against that specific location's therapist calendars. This requires each location's calendar to be clearly separated (whether by distinct Google Calendar or Outlook calendars per location, or clearly labeled resources within one system) so booking logic doesn't accidentally schedule a patient at the wrong clinic. Centralized visibility is one of the bigger practical advantages at scale: rather than each location's front desk independently tracking missed calls and referral follow-up speed, group leadership can review call logs and transcripts across all locations to spot patterns, like one location consistently having slower referral response times or higher after-hours call volume than others, and address it operationally. Groups adding new locations also benefit from Voksha scaling without a hiring lag, since a new clinic's phone coverage can be configured before the location even opens rather than waiting to hire and train a new front desk team.