Does using Voksha change our clinic's Medicare or insurance compliance obligations?

For Physical Therapy Clinics

No, Voksha is a phone intake and scheduling tool, it does not change your clinic's underlying Medicare billing rules, documentation requirements, or plan of care certification obligations, which remain entirely your practice's and your therapists' responsibility. What it does affect is the front-end data capture that feeds into those processes: collecting accurate physician referral details, injury onset dates, and insurance information at first contact makes it easier for your billing and clinical staff to meet documentation requirements later, since a plan of care needs to be certified by the referring physician and Medicare has specific rules around visit limits and functional reporting that your clinical team still owns. Voksha does not perform insurance eligibility verification in the sense of interfacing directly with payer systems the way a clearinghouse does; it captures the insurance information the patient provides over the phone (carrier, member ID, plan type) so your front desk or biller can run the actual verification, which for Medicare patients specifically often needs to happen through your practice management system's eligibility check rather than a phone call. If your clinic treats Medicare patients, the therapy cap and functional limitation reporting requirements, and any KX modifier documentation needed when a patient exceeds the annual threshold, are clinical and billing workflows unaffected by how the appointment was initially booked. Think of Voksha as improving the accuracy and speed of what reaches your front desk and biller, not as a system that performs verification or compliance functions on your behalf.