Do we need to switch phone providers or get a new number to use Voksha?

For Physical Therapy Clinics

No. Voksha works with the clinic phone number and phone system you already have; you do not switch providers or issue a new number to patients or referring physicians. Most PT clinics use one of two setups: a traditional VoIP or landline system tied to their front desk, or a practice line that already forwards to a physical therapist's cell after hours. In either case, you connect Voksha by forwarding the existing number to Voksha, either full-time or conditionally, meaning calls only route to Voksha when the front desk line is busy, unanswered after a set number of rings, or outside business hours. Some clinics choose to route only after-hours and lunch-hour calls to Voksha initially, keeping the front desk as the first point of contact during peak coverage and letting Voksha catch the gaps where a call would otherwise go to voicemail. This matters specifically for PT because physician referral offices and injured patients calling from urgent care or the ER dial the number that's on your referral pad or website, and preserving that number means nothing about your marketing materials, Google Business Profile, or physician-facing referral forms needs to change. If you eventually want Voksha to be the sole point of contact, you can port the number over fully, but that is optional and most clinics run conditional forwarding indefinitely since it lets a live person answer during business hours while Voksha exclusively catches overflow and after-hours calls.