Can Voksha route a caller to the nearest clinic location if we have several in the same metro area?

For Physical Therapy Clinics

Yes, this is a common configuration for PT groups with multiple clinics in the same city or region, especially when marketing (a shared website, a general phone number in ads, or a Google Business Profile listing covering the brand rather than one specific location) drives calls that aren't tied to a specific clinic address. Voksha can be set up to ask the caller for their zip code, neighborhood, or which location is most convenient, then route the booking to that specific clinic's therapist calendar rather than defaulting to whichever location happens to answer first. This requires your locations' calendars to be distinctly organized, similar to how specialty-based routing works for a single clinic with multiple therapist types, so the intake flow can direct the booking correctly once it identifies the patient's preferred or nearest location. For groups running location-specific phone numbers (each clinic has its own direct line, which is common since it helps with local SEO), this routing question is less necessary since the number dialed already identifies the location, and Voksha books directly against that location's calendar without needing to ask. The routing configuration mainly matters for a shared or centralized number used in broader marketing, or for a scenario where a patient calls their usual location but that location's schedule is fully booked and they'd be willing to go to a sister clinic instead, in which case Voksha can be configured to offer that as an option rather than telling the patient no availability exists at all.