Is it safe to have the AI take a customer's payment or card information over the phone?

For Auto Repair Shops

Voksha is built to handle scheduling, quoting, and lead qualification, not payment processing, so it isn't collecting or storing card numbers as part of a normal call. This is actually the safer setup for a shop: PCI-DSS compliance requirements around handling card data get complicated fast once you introduce a system that stores or transmits payment card information, and most independent shops don't want that liability sitting on a phone answering tool. If a caller wants to put down a deposit or pay for a repair, Voksha routes that to whatever payment process your shop already uses, a link sent by text, a call transfer to a team member at checkout, or having the customer pay in person or through your existing point-of-sale system when they pick up the vehicle. That keeps your card data handling exactly where it already lives today, inside your existing PCI-compliant payment processor, rather than adding a new system that needs its own compliance review. For the information Voksha does collect, name, phone number, vehicle details, and appointment specifics, that data is handled securely and syncs into your shop management system (Shopware, Mitchell 1, or NAPA Tracs) rather than sitting in an unsecured spreadsheet or sticky note at the front counter, which is a meaningful security upgrade over how a lot of independent shops currently manage phone-in customer information. Enterprise plan customers also get HIPAA and GDPR compliance tooling, though that's more relevant for shops operating in regions with GDPR exposure than for typical PCI concerns.