Can Voksha automatically route a caller to the nearest of my shop locations?

For Auto Repair Shops

If you run a single central phone number for your multi-location group rather than a separate line per shop, Voksha can ask for or infer the caller's location, ZIP code, cross streets, or which neighborhood they're in, and route them to the nearest or most appropriate shop based on that information, checking that location's specific bay availability and technician schedule before booking. This matters a lot for chains that advertise under one brand with a single marketing phone number, since a caller dialing that number has no way of knowing which physical shop they should end up at, and getting routed to the wrong one, then having to be re-routed or told to call a different number, creates exactly the kind of friction that costs you the booking altogether. It's also useful for breakdown calls specifically, a stranded customer's actual physical location often determines which of your shops (or which towing route) makes sense, and Voksha can factor that into whether it recommends a tow to your nearest location versus just noting the general repair need for a location the customer prefers for other reasons, like where they've had work done before. If you instead run separate phone numbers per location (common for shops that also want each location to show up independently in local search and Google Business Profile results), each number connects to that specific location's Voksha configuration directly, no cross-location routing decision needed since the caller already dialed the right shop. Which setup makes more sense, one central number with routing versus per-location numbers, depends on how your locations are marketed, and it's worth deciding that during initial Enterprise setup since it shapes how the phone configuration is built from the start.